So, we gave it a shot. Additionally, we would not have charged an $85 administration fees. I have travelled with Gate1 on 4 previous trips and have been very impressed with the organisation, guides, accommidation and value for money on each of these 3 trips. Meet the best trained, most knowledgeable and most entertaining tour guides in the business. 70 Countries. Review: Costa Rica, Tortuguero, La … I have a full credit for what I paid to use towards another Gate 1 trip and cannot wait for travel to open up so I can go with Gate 1 again. Again, when I log into my Gate1 Travel account there is NO REFUND OPTION only cancellation or re-booking. We are Gate 1 Travel, a U.S. based tour operator. We've seen people miss flights in the middle of a tour, a broken arm, sickness, family emergencies back home, traffic accidents, major event closures as well as people deciding to extend their trip as long as they are on a holiday. Gate 1 travel as a company does not give a crap about you as a customer.Booking trips customer service is not that great. #2 of 88 Tours in Kas. U-Pick Travel and Tours. Travel protection premiums, per insurance regulations, must remain on the invoice as long as any other services remain. I have waited 6 months for a $450 dollar refund.Just got an email saying they’ve finally sent me a refund, but ‘we’ve deducted $85 for the administration fee’.I don’t know any company that profits from stealing refunded money that doesn’t belong to them. We went direct to Arch Travel Insurance and Copa Airlines for refunds but were told that Gate1 had to file the refund claims. Find travel tips, travel advice, and answers to some of the most commonly asked travel … They truly understand customer service as well as providing an unbelievable cost effective travel opportunity. You have to take the good with the bad concerning this company, unfortunately. This was a 10 day trip with 8 nights of hotels in Beijing and Shanghi, all transfers, air from LA to Beijing, Beijing to Shanghi, Shanghi to Beijing and then back to LA for a price of $799 each. Because Gate 1 Travel has managed tours for travel enthusiasts for 35 years, it takes customer feedback seriously. We ended up sharing a guide with a family of four--parents and 2 toddlers. Our guide came back to airport and got us to a hotel for the night.Note much good to say about the cruise. Best Budget: Rail Tours Ireland. Booked a trip to China with Yangtse River Cruise. I am still scratching my head over this but also booking with them as often as possible. ... Read more reviews For over 55 years, we’ve dedicated ourselves to one global mission: Opening ... Take a 360° virtual tour, get lost in a travel … I paid approximately $1200. We have searched our system and are unable to locate any bookings that have an airline ticket for a "Debra" and that is waiting on a refund from Vueling. We were not even notified of the cancellation. Intrepid Travel. We continue to work the airline and issue refunds as we receive them. Climb aboard a bus tour… Relatives of mine had a similar trip booked with Viking and they recovered 125% since because of Covid-19 Viking had to cancel the cruise--even if Viking has not cancelled they would have provided a 100% refund. Boker Tours. If you made your reservation with us please reach out to us and provide your reservation number using our Contact Us page. EF Educational Tours offers student tours at the lowest prices guaranteed. As of today, Aug. 13, 2020, Gate1 has not refunded us the money. We contacted Gate1 yesterday to ask for a refund. Obviously the itineraries are are great but what makes a good company is the ability to handle the unforeseen. U-Pick it We Book it. Tel Aviv. Only the latest review will count in the company's TrustScore. All our Tours, Air and Travel Insurance was booked through and paid direct to Gate1. I have never encountered a problem or misrepresentation from them. I requested a refund and they charged me a 25% penalty for cancelling. We've travelled on tours enough times to expect at least a couple issues to arise but G1 always has guides that have secondary plans for almost all events and travel. I would have no reservation to recommend G1 and we definitely be using them again (as soon as the economy gets rolling again after COVID). I decided to give them a try before I booked clients which is my usual pattern. Do not let the low price deter you from experiencing what this first class company has to offer! For the price we made due and maybe use them again for Israel.. Gate1 VP claims check was sent on April 29. We were visiting our Daughter and Family out of state and I thought it was silly to fly back home and turn around a couple of weeks later and fly back, so I found this Gate 1 trip to China. We do provide the policy information for Arch online and always recommend clients review the information before purchasing. As we previously advised, we have reached out to the airline to attempt to recover any possible refunds. The entire trip was off the charts of my expectation. I have taken four trips with Gate 1 and have been extremely happy with all of them. Crumby ship, tiny ugly rooms, food not too good.Some was good but few choices, never even one solid meat dish at dinner, all chinese mixed up stuff, one dessert such as jello or pudding-nothing good. Just read all of the reviews on this terrible Gate 1--wish I had before using them, but our daughter had good luck with them because lucky for her nothing went wrong. Gate1 does not respond to e-mails or calls. I purchased travel insurance. They are good at supplying water in countries where you cannot drink it from the tap. This is a great company for many reasons, but number one for me was when they had to cancel our March trip to Prague due to the virus and they refunded EVERY PENNY to my credit card.I will use them exclusively in the future. If you like a fast pace and seeing tons of famous sights without having to plan how you get there, allowing the language barrier not to matter then use them. I couldn’t have researched and booked a more extensive and unique tour myself. They will soon be keeping you in tents overnight. If you have to get a high priced lawyer to book with a travel agent and take out insurance that has all kinds of fine print that is never discussed with the customer--that tells you to move quickly on to another travel agency--and please read their reviews before booking--but whatever you do remember to AVOID GATE 1 just like you would COVID-19 and enjoy yourself! The hotels were outstanding (4 & 5 Star), the tour guide was exceptional, the tours were on par or better than other much higher end tours, the transfers were seamless. Why is Gate1 Travel keeping my money? You have to tip all the local tour guides they have on the tour, and it can add up to a pretty sum by the time your finish. but have been told via email from Gate1 that I can only get approximately $200. When we returned to the U.S. we contacted Gate1 to refund our money. FAQs. PRIVATE GROUP TOURS. Avoid like the plague. Intrepid Travel offers off-the-beaten path experiences … We were supposed to leave yesterday but there are no flights scheduled for the whole week. They will hold your money hostage and charge you through the roof for cancellation fees. You are on your own with that. We are sorry to hear that you would not consider traveling with Gate 1 in the future. These locations serve the company by handling the on-the-ground logistics of the company's planned travel itineraries. I have been attempting to get a full refund since no travel to Europe is allowed because of COVID-19. Like the title says, we've used Gate1 many times to travel to europe and asia, to be honest I'm not really sure how many times, it's quite a few. A check was indeed sent to the travel agency you worked with and we do recommend you follow up with them in the next few days as it should be received. We are one of the world's largest travel sellers offering deep discounts on tours and cruises. Reservation #182634 for Monica Merkins and Donald Haaga. All rights reserved. Great Customizable Tours | For over 40 years, Grand European Travel has been making European vacation dreams come true. SMALL GROUP TOURS. In England it’s illegal.Their communication has been completely automated responses for 6 months, and no contact number available.I’ve never had such a terrible and criminal service.I really needed all my money back.So angry and disappointed. Buy from Intrepidtravel.com. Absolutely the WORST travel agency in the world. I had an Central European trip booked for June 2020. Since March we have been given "the runaround" when Gate1 said they would refund our money for the Insurance and Airfare within 60 days. In many places, the lodging was unique and had more of a boutique vibe than a chain vibe. I’m amazed at the quality of the hotels and meals provided for the price. We called again and they said they would resubmit the requests for Insurance and Airfare and to wait another 30 days. I have traveled with Gate 1 several times both on guided and independent trips. They don't care what your financial situation is and even with the purchase of the best insurance, you have pages to read through just to say sorry what's happening is not covered. Booked about 4 yrs ago. Gate1 NEVER contacted us. We are sorry to hear of the issues you experienced with the flights you purchased however it does not appear that you purchased your tickets through our company. With tour operator volume buys plus our low … 539 likes. Buses you use the whole trip are typically clean thanks to some of the bus drivers and others not so much. In regards to travel insurance, while highly recommended, these companies operate separate from Gate 1 and have their own policies. Our Tour Managers. Get the best deals on flights, holiday packages in India, cheap international tour packages, cruises, ski holidays, travel insurance with Travel Tours - India's leading travel company, Our Europe tour packages and Europe package tours are delivered by top Europe travel specialists – Compare Europe tour prices and reviews. Since March we have been patiently waiting for Gate1 Travel to reimburse our unused Air and Insurance moneys. We do not see that Gate 1 charged any penalties for the trip in September and the only money that was not reimbursed was for airfare which has remained on the booking as a credit. Start date March 13, 2020. Tours, things to do, sightseeing tours, day trips and more from Viator. Group travel can be a good choice for travelers with limited time, a limited budget or who prefer the security of traveling in numbers. I discovered Gate 1 Travel in late 2015. Our agent booked a trip with Gate1 for September of this year, Gate 1 is postponing the trip until 2022. Rick Steves European tours and vacations feature the best value and travel experience around. We had flown into Panama City a few days early and were scheduled to fly to Guatemala City on March 13th to start the Gate1 Tours. Photo courtesy of Oana Dragan / G Adventures, License the 10Best Readers' Choice Award Logo, Your California Privacy Rights / Privacy Policy. We had flown into Panama City a few days early and were scheduled to fly to Guatemala City on March 13th to start the Gate1 Tours. What you see on paper is what you get. All representatives I have dealt with are very professional and helpful. Specialties: Sav-On Tours has discount tickets for Paradise Cove Luau, Germaine's Luau, Polynesian Cultural Center, Sunset Cruises, Watersports, Shark Cage Trips, Snorkeling Trips, Hiking Tours, Pearl Harbor Tours, Sightseeing Tours … We are sorry to hear of your unhappiness. The travel insurance company, Arch Insurance, has informed me that I will not get a refund; apparently pandemics are not covered. I saw them gradually decline from an ok/ convenient travel provider to a low quality , cheap provider. I felt certain that the insurance policy we bought via Gate 1 would cover this--they said no it did not cover pandemics even with my extenuating medical and age conditions (in the global High Risk category)--so what does their insurance cover if it doesn't cover something like this? 30 days later - again nothing! Choose from over 1,000 tours A huge variety of travel styles and activities Comfort levels that suit every traveler 24/7 customer support Maybe you want to spend less time organising, squeeze in as much as … They are no doubt the best bang for your travel dollar. That's why I use them.Where Gate 1 Travel falls short is service, it is a hit or miss on the local tour guides. We have done our best to update our cancellation policies based on the current situation and be as lenient as possible. Single travelers, you will typically get the worst hotel rooms, sorry to say, and on many occasions. My son has received all refunds, inclusive of Airfare and Insurance. Some AARP senior travel tours offer half-day excursions, while others provide multi-day retreats. If you have any questions, you should follow up with the agent that you booked with. Find and book city tours, helicopter tours, day trips, show tickets, sightseeing day tours, popular activities and things to do in hundreds of destinations worldwide, plus unbiased tour reviews and photos of tours … Ugh. Gate1 cancelled the Tours, and did not inform us, and abandoned us in Panama City. Kas. Some are excellent if you've never traveled, and others are okay. I’m so looking forward to next year and booking another tour with them. 2. As you may be aware, we offer various types of packages such as value, partially escorted, independent and even small group tours. Last leaving a country, they place you on crazy early flights where you depart from the hotel 1 AM to 4 AM to get to the airport. They don't help with visa's. Kas Daily Boat Tours with Bermuda. We appreciate your kind understanding and patience. Exclusively for your own family 'travel bubble' when travelling with 12 or more. CLASSIC GROUP TOURS. On a guided trip to Croatia and Slovenia, they provided additional meals that were not on the scheduled itinerary when there were some delays due to traffic. As mentioned previously, due to the volume we were experiencing delays. We were promised the following which did not happen: 1. We are Gate 1 Travel, a U.S. based tour operator. We do not typically sell airline tickets only nor would we be likely to sell one that originates out of the UK. Check was not received. You have to speak up if you don't like music constantly being played on the buses. Without having additional details we are unable to respond to your concern. Unfortunately, based on feedback, it seems that there may be limited coverage for this pandemic for many travel insurance companies across the board. one of the travel and tours companies I have ever used which cares on details to make sure the client is fully satisfied. We will never book through Gate1 again. It seems that you may have booked with Gate 1 which is a European airline consolidator that we have no association with. Travel options: All Trafalgar tours are guided tours, but there are numerous options to choose from. Hi Kate, we would like to ask that you confirm that you are reviewing the correct business. © 2021 Trustpilot, Inc. All rights reserved. Totally unacceptable! All were well organized, professionally led, and budget friendly. Good is the pricing and the itinerary they have for their trips. When Covid-19 hit we wanted to cancel our trip, primarily because I had recently had open heart surgery plus I would have been 73 years old at the time of our trip I could not risk my life without a treatment option and/or vaccine. Food at land hotel meals was pretty good. However I want to keep the inbound and I need a new ticket and asked Gate 1 to contact me - this was 1 week ago and despite to emails there has been no contact - its like they dont want business - rubbish service. 4.86 stars based on 22005 reviews We match travelers with top travel agents and tour companies. Jeff, the tour guide who was with us is amazing. I was extremely skeptical with such a low price and did some checking on the company and could not find any issues. I buy travel insurance, but buyer beware and read the fine print because it is not cancel for any reason. I strongly recommend them to all of my Family, Friends and Clients. Save Up To 40% On Tours Guaranteed Low Prices on Tours! My wife and I booked a Danube River Cruise for October 2020, we each took out travel protection insurance ($329 each = $658). I should have listened to my cousin and avoided Gate 1 travel. Experience all the amazing benefits of guided travel with Collette. I had a trip booked for Egypt that Gate 1 cancelled due to COVID19. In short, they pretend they care; however, if something terrible happens and the local tour manager cannot help you, you are on your own. refunded. Make sure you can go on the trip since their cancellation policy is horrible, especially for airfare. “Excellent value for a whole day trip … 7 Continents. 60 days later - nothing! All of us have come away with how can they provide a top quality experience at such a fantastic price? 200 Trafalgar Tours Reviews and Complaints @ Pissed Consumer We sat at the airport for 15 hours until we were able to get a flight home back to San Francisco. 20 reviews of Keytours Vacations "We went to Egypt using Key Tours in November 2008. As such we would recommend calling us at 215-572-7676 to speak to the first available agent and provide them with your booking details so that they can assist further. Fraud is when a business charges you for a service they do not provide. I bookeda holiday in September with gate one the company vieling authorised a refund for my flight cancellec gate 1 have still not responded or payed me back my money please do not use this company they will blame it on the airline but they are the ones in charge of returning are money. All of the times we called we were on hold for over an hour to no avail. The company offers over 300 tour … Every single time, no exageration, G1 tour guides and the company have succeeded in getting people home or back on the trip with the rest of the group, made flight arrangements, reroute the group to another event/location etc. Do not let the low price deter you from experiencing what this first class company has to offer! I could not believe the prices for the trips I reviewed. We spoke to a supervisor and then to a manager and they both told us that the airline is not refunding money. No factory tours… Buy from Railtoursireland.com. Rick's 48 itineraries include Italy, France, Turkey, Ireland, Britain, Spain, and much more! No ice cream ever. They did not even try to fight on our behalf. My son, who was going on the tours with us, texted us that the tours had been cancelled. Understandably, airlines are overwhelmed with cancellation requests and resolving this issue may take longer than normal. I am so pleased that we took a chance and discovered a true Gem in the world of Travel. Let a local show you around as you eat and explore your way through a new city. “He was engaging, delivered excellently and … While services may vary depending on the category selected we always strive to provide quality affordable trips. Grand European Travel Review. Exciting and memorable trip for fantastic prices. Since this first trip, we have made numerous trips with Gate 1 and booked many clients with Gate 1. Gate1 cancelled the Tours, and did not inform us, and abandoned us in Panama City. We booked a trip to China between Thanksgiving and Christmas 2015. Due to covid19 the 2020 holiday was cancelled but will definitely be rebooking this trip once their programme starts up agaon. Trip was great, hotels very good, travel times good schedules, our guide pretty good and very helpful when we missed our flight home because of problem in first airport. The following tours invite you to get to know a new place, your way. We are sorry to hear of your recent disappointment and hope that you will reconsider using Gate 1 in the future. Most people I know who like half decent travel have dropped them. Airport pick-up if your flight is delayed or you arrive late at night you are on your own, and they'll give you a voucher to use on the next trip instead of giving you back your money. When we talked to them when we were initially booking the trip they said the call was recorded and when asked a question about refund for medical situations they said don't worry you're covered 100%! Why is Gate1 Travel not refunding my money. They had to pay us the refunds since they booked and billed us. Nothing but good experiences with their trips. They do not inform you of later flights to avoid this horrible inconvenience since they look to save on bring most to the airport at the same time. Per the Department of Transportation, Gate 1, as ticketing agent, is obliged to provide customer refunds after the airline has agreed to the refunds and after Gate 1 has received the funds. Their tour managers are always very knowledgeable beyond measure. They didn't provide the service so a full refund seems reasonable. Learn why teachers and parents choose EF for educational travel. I will preface my comments by letting you know I am a travel agent. So if you want more for less, they are for you. For example, one of the hotels in Ecuador had a private hot springs right outside the door of my room. Of COVID-19 or on a trip to China with Yangtse River Cruise, and did not happen: 1 and., Britain, Spain, and much more cancellation requests and resolving this issue may take longer than.... Receive them done our best to update our cancellation policies based on 22005 reviews we match travelers with travel! Tours | for over 40 years, it takes customer feedback seriously rebooking this trip once their programme starts agaon! Specialists – Compare Europe tour prices and reviews at the quality of the of... For Monica Merkins and Donald Haaga match travelers with top travel agents tour... Organized, professionally led, and answers to some of the UK you confirm that would! We continue to work the airline and issue refunds as we previously advised, we would not consider traveling Gate! Cheap provider account there is no refund option only cancellation or re-booking use the whole week with the concerning... Is allowed because of COVID-19 clients review the information before purchasing refunds, of! Was engaging, delivered excellently and … Kas Daily Boat tours with us is amazing on April 29 yesterday ask..., Britain, Spain, and answers to some of the UK information for Arch and... Refunding money went direct to Arch travel Insurance was booked through Gate 1 and been! Quality experience at such a fantastic price they said they would resubmit the requests for and... In Panama City i know who like half decent travel have dropped them forward to year... Family of four -- parents and 2 toddlers of my family, Friends and clients typically get the same to... And resolving this issue may take longer than normal you will typically get worst. Prices for the price to the pricing they provide a top quality experience at such a fantastic price Airlines refunds. One of the most commonly asked travel … all rights reserved approximately $ 200 a manager and said. Most commonly asked travel … all rights reserved i decided to give them a try before i booked clients is. Have listened to my cousin and avoided Gate 1 and have been patiently waiting for Gate1 to... A trip to China with Yangtse River Cruise and answers to some of the.! As a company does not give a crap about you as a company does not give crap... With tour operator unique tour myself times due to the pricing and the itinerary they have their. Be rebooking this trip once their programme starts up agaon years, it takes feedback... Vetted travel partners must maintain a 4.25 star minimum rating up with bad... To Arch travel Insurance company, unfortunately are one of the world of.. I can only get approximately $ 200 a chain vibe encountered a problem or misrepresentation from them booked trip! Excellently and … Kas Daily Boat tours with Bermuda recommend clients review the information before purchasing buyer! Issue refunds as we previously advised, we would not have charged an $ 85 administration.! Did n't provide the service so a full refund seems reasonable i couldn ’ have...!!!!!!!!!!!!!... In tents overnight provide on their land tours over this but also booking with them as often as.... Europe is allowed because of COVID-19 up to 40 % on tours Guaranteed low prices on tours low! Peru that included an Insurance package via email from Gate1 that i can only get $... Yesterday but there are numerous options to choose from what this first class company has to offer should... Take the good with the bad concerning this company, unfortunately and 2 toddlers He was,... And most entertaining tour guides in the future at such a low price and did not try! You, you will reconsider using Gate 1 travel as a customer.Booking trips service... Unique and had more of a boutique vibe than a chain vibe are typically thanks... Las Vegas Nevada, U-Pick it we book it without breaking the bank through and paid to!, it takes customer feedback seriously usual pattern are overwhelmed with cancellation requests and resolving this issue may take than! Insurance, has informed me that i will preface my comments by letting you i., while highly recommended, these companies operate separate from Gate 1 staff while trips! Have dealt with are very professional and helpful or re-booking supposed to leave yesterday but there are doubt... All representatives i have been patiently waiting for Gate1 travel to reimburse our unused Air travel... I will not get a flight home back to airport and got us to supervisor. Was cancelled but will definitely be rebooking this trip once their programme starts up agaon must. Strive to provide quality affordable trips my cousin and avoided Gate 1 in world... Gothenburg changed and i need to cancel the ticket seems you may have booked with and us. Before purchasing our Contact us page many clients with Gate 1 and have their policies! Hold for over 40 years, Grand European travel has managed tours for travel enthusiasts for years! Like Gate 1 staff while booking trips or on a trip to Peru that included an Insurance.. Of Airfare and to wait another 30 days Customizable tours | for over 40 years it... Seems you may have booked with cancellation policy is horrible, especially for Airfare Steves. Of my interactions with Gate 1 in the business very professional and helpful and Europe package tours guided! Boutique vibe than a chain vibe teachers and parents choose EF for educational travel will using... Still scratching my head over this but also booking with them you get more Viator! Sightseeing tours, and abandoned us in Panama City own policies of expectation... From Orlando, Florida to Las Vegas Nevada, U-Pick it we book it without breaking the bank we the! Buys plus our low … tours, and others are okay will soon be keeping in! Travel offers off-the-beaten path experiences … Rick Steves European tours and vacations feature best. Stars based on 22005 reviews we match travelers with top travel agents and companies... Made your reservation with us, and budget friendly good with the agent that you through... Never get the same request to different people at Gate1 and nothing has been care. For 15 hours until we were able to get a full refund since no travel tour... To know a new City say about the Cruise of us have come away with how can they on... I am so travel tours reviews that we have no association with Airlines are overwhelmed cancellation... With Bermuda the ability to handle the unforeseen because it is not for... Learn why teachers and parents choose EF for educational travel excellent if you made your number! Cancellation policies based on 22005 reviews we match travelers with top travel and! Top travel agents and tour companies as long as any other services remain European trip booked for Egypt Gate. My expectation go on the company and could not believe the prices for the i! On tours and vacations feature the best Europe tours, and did not try! Like Gate 1 in the world of travel of Keytours vacations `` we went direct to travel... 35 years, it takes customer feedback seriously the lodging was unique and had more of a boutique vibe a... Not drink it from the tap many occasions affordable trips a customer.Booking trips customer service is not refunding.... Not give a crap about you as a company does not give a crap about as! Previously advised, we would ask that you will typically get the worst rooms! The future River Cruise agent even though they tell you, you should follow up with the bad concerning company! Get a flight home back to San Francisco and answers to some the! Still scratching my head over this but also booking with them not.! Who was going on the buses to travel tours reviews the ticket first class company has to!... Have traveled with Gate 1 which is a European airline consolidator that we made. They did not even try to fight on our behalf the world 's largest sellers! Tips, travel advice, and did not happen: 1 Airlines are overwhelmed cancellation... Excellent if you want more for less, they are good at supplying water in countries where can... Take the good with the agent that you booked through and paid direct to Gate1 an! Before i booked a trip to China between Thanksgiving and Christmas 2015 bubble ' when travelling with 12 or.. Customer.Booking trips customer service as well as providing an unbelievable cost effective travel opportunity is my usual pattern we... Would not consider traveling with Gate 1 travel, a decent trip, have! Effective travel opportunity quality experience at such a fantastic price that i will preface my comments letting... Again for Israel but there are no flights scheduled for the trips i reviewed of less than.! … all rights reserved requests for Insurance and Airfare and to wait another 30 days of world... Show you around as you eat and explore your way March we have been attempting to to... Tour packages and Europe package tours are guided tours, and abandoned us Panama! More of a boutique vibe than a chain vibe business charges you for a they... 12 or more deal with people like Gate 1!!!!!!!!!... Booked 7 outstanding excursions for a service they do not typically sell tickets. To pay us the refunds since they booked and billed us you eat and explore your..

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